Accessibility

Accessibility statement for SageHC Portal — Patient Portal

Service provider: HDPulseAI. Last reviewed 2026-09-19.

What this service is

SageHC Portal — Patient Portal is a web application delivered by HDPulseAI to healthcare organisations. Staff sign in through their organisation's identity provider or the Sage suite sign-in, work in queues, records, forms and reports inside a shared application shell, and administer their own organisation's users and settings. The service is used from a web browser on desktop and mobile devices; it ships no native application, kiosk or embedded widget.

Our commitment, stated precisely

Three things are named separately so that none is mistaken for another:

Legal yardstick: The accessibility requirements that apply in the deployment's jurisdiction: in the European Union, EN 301 549 (v3.2.1, WCAG 2.1 Level AA) as cited in the Official Journal; for United States public-sector and HHS-funded customers, WCAG 2.1 Level AA.
Sage floor: WCAG 2.2 Level AA, a superset of every yardstick above, applied to every screen of every Sage product as a release gate: automated scans with no serious or critical finding, keyboard-only journeys, focus management for overlays and route changes, 200% zoom and 320-pixel reflow, reduced-motion behaviour and colour-independent signals.
Tracked successor: WCAG 3.0 (W3C Working Draft). It binds nothing until it becomes a W3C Recommendation; we track it and do not claim it.

How the applicable requirements are met

The requirements of Annex I of the European Accessibility Act, as made concrete for web software by EN 301 549 clause 9 (WCAG) and clause 11 (software), are addressed through the following design rules. Each is a rule the product's release evidence must verify before a release is called conformant; this statement does not itself verify them:

Every control has a visible label or an accessible name; icons never carry meaning alone.
Every screen is operable with a keyboard only, with a visible focus indicator and a skip link to the main content.
Colour is never the only signal of status; text and non-text contrast meet WCAG 2.2 AA.
Content reflows to a 320-pixel viewport and at 200% zoom without horizontal scrolling of the page body.
Overlays trap and return focus; the Escape key closes them; route changes move focus predictably.
Motion respects the reduced-motion preference; timed sessions warn before they expire.
Forms validate inline, name what happened and the next action, and never rely on a browser alert.
AI-assisted content is labelled, has a manual path, and degrades to an accessible unavailable state.
Screens work in light and dark themes and at both offered densities where offered.

No Accessibility Conformance Report (VPAT 2.5 / OpenACR) has been published for this product yet. Until one is, this statement makes no conformance claim: the rules above are design commitments, not an audited result.

Report a barrier

If any part of SageHC Portal — Patient Portal is difficult or impossible for you to use, tell us with the form below or by email. Every report becomes a tracked ticket with an owner.

Report a barrier with this form

Every report becomes a tracked ticket. We measure how long each report has been open and how long it waited for a first response.

What kind of barrier is it?

How much did it stop you?I could not finish what I was doingI finished, but it was hardIt was inconvenient

What happened?Say what you were trying to do and what got in the way. Please do not include patient details.

Which page? (optional)The address of the page, for example /schedule. Anything after a question mark is removed.

Assistive technology you use (optional)For example a screen reader, magnifier or voice control, and your browser.

Contact details (optional)

Leave these only if you want a reply. Without them, your report is still tracked.

Your name

Phone

Use these details only to reply about this report. They are deleted when the report is closed.

Report an accessibility barrier

Your organisation's support channel: support.

What this service is

Our commitment, stated precisely

Three things are named separately so that none is mistaken for another:

Legal yardstick

The accessibility requirements that apply in the deployment's jurisdiction: in the European Union, EN 301 549 (v3.2.1, WCAG 2.1 Level AA) as cited in the Official Journal; for United States public-sector and HHS-funded customers, WCAG 2.1 Level AA.

Sage floor

WCAG 2.2 Level AA, a superset of every yardstick above, applied to every screen of every Sage product as a release gate: automated scans with no serious or critical finding, keyboard-only journeys, focus management for overlays and route changes, 200% zoom and 320-pixel reflow, reduced-motion behaviour and colour-independent signals.

Tracked successor

WCAG 3.0 (W3C Working Draft). It binds nothing until it becomes a W3C Recommendation; we track it and do not claim it.

How the applicable requirements are met

Every control has a visible label or an accessible name; icons never carry meaning alone.

Every screen is operable with a keyboard only, with a visible focus indicator and a skip link to the main content.

Colour is never the only signal of status; text and non-text contrast meet WCAG 2.2 AA.

Content reflows to a 320-pixel viewport and at 200% zoom without horizontal scrolling of the page body.

Overlays trap and return focus; the Escape key closes them; route changes move focus predictably.

Motion respects the reduced-motion preference; timed sessions warn before they expire.

Forms validate inline, name what happened and the next action, and never rely on a browser alert.

AI-assisted content is labelled, has a manual path, and degrades to an accessible unavailable state.

Screens work in light and dark themes and at both offered densities where offered.